Internal Sizing Tool
Webex Contact Centre AI Calculator
Enter a customer's expected voice and digital volumes to work out how many AI Agent and
AI Assistant units are needed for a quote. Costs are intentionally excluded — this tool is
for capacity sizing only.
AI Agent
Customer-facing automation. Scripted and Autonomous draw from the same pool of AI Agent units (both are the same SKU) — fractional usage from each is combined before rounding up, so leftover capacity in one tier isn't wasted by rounding the other up separately.
Scripted
1 unit = 1,600 voice min OR 4,800 digital sessions (10 msgs), or any mix
0 voice min · 0 sessions0.00 units
Autonomous
1 unit = 250 voice min OR 200 digital sessions (10 msgs), or any mix
0 voice min · 0 sessions0.00 units
AI Assistant
Internal-facing agent assist, transcription, summaries and coaching. Single consumption pool.
AI Assistant
1 unit = 1,500 voice min OR 1,000 digital sessions, or any mix
0 voice min · 0 sessions0 units
AI Agent units required
0
0.00 Scripted + 0.00 Autonomous fraction, merged
AI Assistant units required
0
Single pool
How this is calculated
| Pool | Voice capacity / unit | Digital capacity / unit |
|---|---|---|
| AI Agent — Scripted | 1,600 min | 4,800 sessions |
| AI Agent — Autonomous | 250 min | 200 sessions |
| AI Assistant | 1,500 min | 1,000 sessions |
Voice minutes = avg calls/month × avg minutes/call. A digital session = up to 10 messages. Fractional unit consumption for a tier = the greater of (voice minutes ÷ voice capacity) and (digital sessions ÷ digital capacity) — each unit covers both dimensions simultaneously, so voice and digital usage share the same unit rather than needing separate units. Scripted and Autonomous are the same AI Agent SKU, so their fractional consumption is summed before rounding up — e.g. 0.3 Scripted + 0.3 Autonomous = 1 unit, not 2. AI Assistant is a separate SKU and is rounded independently. Costs and committed-order pricing are deliberately excluded — see the sales deck for RRP.